Shipping policy

Shipping Policy

Last Updated: February 24, 2026

Thank you for shopping at ikocat.com. This Shipping Policy explains how we deliver our products to you.

1. Product Types and Delivery Methods

We offer two types of products with different delivery methods:

Digital Products:

Health education guides, PDFs, and downloadable resources
Delivered electronically via email with download link
No physical shipping required

Physical Products:

Print-on-demand customizable items
Shipped via standard postal/courier services
Delivery times vary by location and shipping method selected

2. Digital Product Delivery

Delivery Time: Instant to 24 hours

Download links are typically sent to your email within minutes of order confirmation
Please check your spam/junk folder if you don't receive the email within 1 hour
Download links remain active for 30 days from the date of purchase

Important Notes:

You are responsible for downloading and saving your digital products
No physical items will be shipped for digital-only orders
Digital products do not require a shipping address

Issues with Digital Delivery: If you do not receive your download link or experience technical difficulties, please contact us at [your email address] within 48 hours of purchase.

3. Physical Product Shipping

Processing Time: 3-7 business days

Physical products are made to order and require production time before shipping
Processing begins after payment confirmation
You will receive a shipping confirmation email with tracking information once your order ships

Shipping Methods and Delivery Times:

Domestic Shipping (United States):

Standard Shipping: 5-10 business days after production
Expedited Shipping: 2-5 business days after production (if available)
Express Shipping: 1-3 business days after production (if available)

International Shipping:

International Standard: 10-21 business days after production
Delivery times vary by destination country and customs processing
International orders may be subject to customs delays beyond our control

Note: Delivery estimates do not include production time. Total time from order to delivery = Processing time (3-7 days) + Shipping time.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method
Free shipping may be offered on select products or during promotional periods
Digital products have no shipping charges

5. Shipping Addresses

Accuracy is Important:

Please ensure your shipping address is complete and accurate
We are not responsible for orders shipped to incorrect addresses provided by the customer
Address changes must be requested within 24 hours of order placement by contacting hello@ikocat.com
Once an order has shipped, we cannot change the delivery address

We Ship To:

All 50 United States and territories
International destinations (select countries)
We do not ship to P.O. boxes for certain products

6. Order Tracking

Tracking information will be sent to your email once your order ships
You can track your package using the tracking number provided
Please allow 24-48 hours for tracking information to update after shipment
For questions about your shipment, contact us at hello@ikocat.com

7. Customs, Duties, and Taxes (International Orders)

Important for International Customers:

International orders may be subject to import duties, customs fees, and taxes imposed by your country
These charges are the responsibility of the recipient and are not included in our product or shipping prices
We have no control over these charges and cannot predict their amount
Customs policies vary by country; please check with your local customs office for more information
Refusal to pay customs fees may result in the package being returned or abandoned

8. Delivery Issues

Lost or Stolen Packages:

We are not responsible for packages marked as delivered by the carrier
If your tracking shows delivered but you haven't received your package, please check with neighbors and your building management
Contact your local post office or carrier with your tracking number
We recommend filing a claim with the shipping carrier for lost packages

Damaged Packages:

If your package arrives damaged, please take photos of the packaging and product
Contact us at [your email address] within 7 days of delivery with photos and your order number
We will work with you to resolve the issue through replacement or refund

Undeliverable Packages:

If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will contact you
You may be responsible for additional shipping charges to reship the order
Refunds for returned packages will be issued minus original shipping costs and any restocking fees

9. Order Cancellations

Digital Products:

Orders can be cancelled before the download link is accessed
Once downloaded, orders cannot be cancelled

Physical Products:

Orders can be cancelled within 24 hours of placement, before production begins
Once production has started, orders cannot be cancelled
Contact us immediately at cancel@ikocat.com to request cancellation

10. Combined Orders (Digital + Physical)

If your order contains both digital and physical products:

Digital products will be delivered immediately via email
Physical products will ship separately according to the processing and shipping times above
You will receive separate confirmations for each delivery method

11. Holidays and Peak Seasons

Processing and shipping times may be extended during holidays and peak shopping seasons
We will notify customers of any expected delays
Please order early during holiday periods to ensure timely delivery

12. Contact Us

For questions about shipping or to check on your order status, please contact us:

Email: hello@ikocat.com
Response Time: 24-48 hours
Please Include: Your order number and detailed description of your inquiry